PRODUCT INTRODUCTION:
This basketball hoop and stand is just for your kid to have fun. Basket ball is made of rubber and can be inflated.
Base is plastic and needs to weighted down with water or sand. Comes with 4 plastic poles, you can adjusted height according to your kids height.
Backboard is made of cardboard, sturdy enough for kids playing.
Adjusted to settings of different height for growing children any age, it is very easy to assemble and dismantle.
FEATURES:
* Inflation rubber basketball
* Come with 4 plastic poles, each pole is 23.5cm in length, so the stand can be adjusted height.
* Plastic base needs to weighted down with water or sand
* Sturdy cardboard backboard
SPECIFICATIONS:
Condition: Brand new
Material: Plastic, Rubber, and Cardboard
Basketball diameter: Approx.10cm
Loop diameter: Approx.20cm
Max. height: 115cm
Min. height: 27cm
For Age: 3+
Package size : 39x28x7 cm
PACKAGE CONTENTS:
1 x Basketball Hoop and Stand
1 x Basketball
1 x Pump
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return
All goods returned (except for those damaged in transit) must be in good conditions and original packaging. All accessories, parts and manuals must be included.
In order to fast process your returns, please write down your order number or auction reference number on the parcel returned.
Incorrect item is received:
We are really sorry about the mistake and for any inconvenience this might have caused.
Please email us a picture of the item you had received. We will send you a prepaid courier ticket by MAIL for the returns.
For the big size product we will arrange courier pickup from your place on our cost. Please email us the time and your phone number for the pickup.
We will dispatch the correct item as soon as we receive your returned product.
Item is damaged on arrival:
You must email us with a photo that clearly shows the damages as soon as possible upon receiving the item.
Please keep the damaged item within the package and do NOT throw it away. We will arrange a courier pickup for a damage assessment. You will be informed by the courier company of the pickup time. You can leave the item somewhere round your place for the pickup if no one at home. The courier company will determine whether our claim will be approved!
Meanwhile we will send you a replacement as soon as the courier company confirms they have collected the damage item.
Item is faulty or not working properly on arrival:
We usually check products to make sure they are functioning correctly and in stated conditions before sending out as an additional quality control procedure, while all goods have passed QC check in the factory line.
In case of replacing faulty products on arrival, we will re-ship the new item to the customer for free. If any faulty item needs to be sent back to us first, the amount of returning charges we cover is only up to the amount you paid to us on the initial sale.
Once we receive the item returned we will test it. If we found the problem exists, it will be repaired or replaced at no further charge, alternatively we may offer a refund including return postage at our discretion where the product cannot be repaired or replaced with a same or similar item.
If the item we found is not faulty as told, we will inform you and send the original product back to you directly while your return postage will not be refunded.
Changed of mind and no longer want the item ordered:
We know people change their mind sometimes.
If the order has not been sent out by the time we were noticed, we will cancel your order and refund you.
If the order has been dispatched, you are welcome to return the item to us within 7 working days upon receipt. In such cases, return freight charges must be covered by the customer. The product must be returned to us in original conditions with all accessories and original packaging included. The total order amount minus the shipping, gift wrapping or other charges, will be refunded to you.
It would be much appreciated if you could attach a piece of paper with our shipping address on it instead of writing on the original packaging.
Item was not what I thought:
Sorry, we do NOT accept any returns for this reason.
While we do try our best to provide as more detailed product information as possible, some customer did not read them completely and carefully leading to wrong understandings or assessment of the product.
We strongly suggest you read the product descriptions and watch product pictures thoroughly. If you are not sure something about the product or some information you are interested in is not there, please confirm with us before purchase.
The parcel did not arrive:
The First thing to do is trace your parcel on the courier company website with the tracking number we provided in the Shipping Update email, or call up the courier company.
If your item did not arrive within the time frame we stated and get not response from the courier company, please email us ASAP. We will lodge enquire for you.
Please do not worry and stay patience with us. In most case, parcels were found after enquire were filed. For the completely lost parcel we will make claim on it and re-send item as soon as possible.
Consumer Guarantees Act 1993 ("the Act"):
The above Return and Refund Policy and the other terms of sale are subject to your rights under the Act.
If you are buying the item for business purposes, you agree that the Act does not apply.
You also accept that the Act does not apply if you are buying the item for the purpose of re-supplying them in trade or for manufacturing or repairing in trade.